Uber Direct: Operations Manager(約聘)

【Client Description】

As an Uber Direct Operation Manager, you will play a pivotal role in seamlessly implementing and scaling critical last-mile solutions for our merchants. You will bridge the gap between technical operations, cross-functional partners, and ground-level execution—ensuring our Transportation Management System (TMS) and Last-Mile solutions are deployed, adopted, and operating flawlessly.

【Candidate Profile】

● Experience: 2+ years of experience in product management, technical implementation, or operational program management.

● Language: Strong business proficiency in both written and spoken English and Mandarin (traditional Chinese) is a must.

● Execution & Onsite Agility: Proven ability to manage hands-on rollouts, provide onsite troubleshooting, and support new product launches from day zero.

● Structured Problem Solving: Track record of tracking and organizing technical/operational issues (ticketing workflows) and translating complex and recurring pain points into clear product/feature requirements.

【Responsibilities】

● Lead Merchant Integrations: Initiate and manage merchant integration requests beyond standard TMS setups to expand Uber Direct solution capabilities.

● Execute TMS Go-To-Market (GTM): Partner with cross-functional leads to deliver end-to-end TMS rollouts, including leading the Onsite Playbook, Fleet team education, billing solution setups, and systematic feedback collection.

● Champion TMS Usage: Maintain frequent hands-on interaction with TMS tools onsite, acting as the primary operational bridge between technology solutions and ground-level reality.

Deliver High-Touch Launch & Onsite Support

● Onsite Launch Execution: Provide dedicated, hands-on, onsite operational support on launch days for new solutions to guarantee smooth transitions.

● Hypercare Support: Maintain weekend on-call coverage for the first two weeks following a new solution launch to address urgent operational friction quickly.

Streamline BAU Operations & Issue Resolution

● Manage Operational Channels: Oversee debug communication channels, bridging technical engineering teams with onsite operation teams to solve live delivery issues.

● Ticket Tracking & Escalation: Rigorously monitor, track, and manage operational tickets regarding logistic merchants across multiple product pipelines.

● Shape the Product Roadmap: Aggregate recurring operational pain points and bug trends into structured product/in-house middleware proposals to drive long-term technical improvements.