新竹市電競週邊品牌外商：English Customer Care Representative

【Client Description】

A leading gaming-peripherals innovator renowned for delivering high-performance, comfort-focused gear that enhances competitive and immersive experiences.

【Candidate Profile】

• Bachelor’s degree or a related field.
• At least 2 years of customer service experience in IT or a related industry preferred.
• Experience in, or a strong interest in, the gaming, software, and technology industries/products preferred.
• Fluent spoken and written English and Mandarin.
• Proficiency in one or more additional Asian languages (Japanese, Korean, Thai, or Vietnamese) is a plus.
• Self-motivated with excellent interpersonal skills.
• Strong customer-focused mindset and attitude.
• Positive attitude and ability to work both independently and as part of a team.
• Flexibility with task rotation.
• Creative thinking skills.
• Strong problem-solving and conflict-resolution abilities.

【Responsibilities】

• Manage the RMA process and workflow.
• Oversee service center performance and operational efficiency.
• Handle logistics support, routine documentation, and periodic reporting.
• Support replacement forecasting and planning activities.
• Respond to customer inquiries related to RMA and warranty issues via chat, email, phone, and social media.
• Coordinate with Social Care, Technical Care, Ecommerce, and Marketing teams by addressing customer feedback, questions, reviews, and supporting related projects.
• Support distributors and local partners with RMA requests, resolve inquiries, and ensure timely and accurate communication.
• Perform other work-related duties as assigned.