Customer Care Specialist

Global leader in hearing care solutions, dedicated to improving the quality of life for people with hearing loss through innovative technology, professional training, and customer-focused services.

·       3+ years of experience in Operations Support, Sales Support, or Finance Administration.

·       Familiarity with invoicing, payment processing, and related documentation management.

·       Experience in order management and customer service is preferred.

·       Strong data management and document control skills.

·       Detail-oriented with the ability to work independently and manage multiple tasks effectively.

·       Good written and verbal communication skills in English.

1. Manage end-to-end order processing, including order entry, tracking, invoicing, returns, and related service requests.
2. Serve as a key point of contact for customers, providing timely order updates and resolving order-related inquiries.
3. Coordinate with internal teams to ensure order accuracy, timely fulfillment, and smooth operational execution.
4. Support inventory monitoring and stock management to maintain service levels and improve lead times.
5. Coordinate with Finance and other relevant functions on payment processing, documentation, and related administrative matters.
6. Perform other duties and responsibilities as assigned by the manager.