Head of Operations – Order Management Solutions (OMS)

Client Description

A leading global logistics and supply chain solutions provider is seeking a Head of Operations – Order Management Solutions (OMS) to lead and scale its OMS operations in Vietnam.

The role will own the country-level OMS P&L and oversee end-to-end service delivery for global clients, working closely with regional and country stakeholders across Ocean Freight, Operations, Sales, Finance, HR, Compliance, and external service providers.

Candidate Profile

• 10+ years of experience in Logistics / Supply Chain, with at least 5 years of leadership experience in 4PL and/or Ocean Freight operations.
• Strong background in Order Management Solutions, Ocean Freight, supply chain operations, or related logistics solutions.
• Proven experience leading multi-team operations and managing team leaders/managers in a complex, multinational environment.
• Demonstrated experience in P&L ownership, budgeting, forecasting, cost control, profitability management, and strategic planning.
• Strong track record in operational excellence, process improvement, system implementation/automation, KPI management, and service governance.
• Experience managing global clients and multiple stakeholders across customers, carriers, vendors, GSC, and internal functions.
• Strong commercial acumen, with the ability to identify value-added service and business growth opportunities.
• Excellent leadership, people management, negotiation, stakeholder management, and problem-solving skills.
• Experience working in an Asian market, preferably Vietnam, with strong understanding of the local logistics environment.
• Excellent command of English and Vietnamese.
• Ability to work effectively under pressure and make sound, timely decisions in complex operational situations.

If you’re open to a quick discussion, please feel free to reach me at:

Tu Anh Nguyen | tuanh.nguyen@adecco.com | (+84) 82 230 9596

Responsibilities

• Own the end-to-end OMS operations and P&L in Vietnam, including budgeting, forecasting, cost control, profitability, productivity, volume monitoring, and billing accuracy.
• Lead multiple OMS teams and team leaders/managers, ensuring service quality, operational performance, customer satisfaction, and achievement of client and internal KPIs.
• Oversee Order Management activities, including PO management, booking validation and confirmation, planning, coordination, exception management, and customer programs.
• Lead new business implementation, customer onboarding, operational handover, and continuous service improvement.
• Design, standardize, and optimize operating processes, SOPs, systems, automation, and governance to ensure scalable and compliant OMS operations.
• Manage escalations, customer complaints, complex operational issues, and corrective/preventive actions.
• Manage relationships with carriers, CFS, warehouses, truckers, depots, GSC, vendors, customers, and internal stakeholders, ensuring service performance and cost effectiveness.
• Drive vendor management, CFS performance, service quality, compliance, audit readiness, and adherence to relevant company and industry standards.
• Identify opportunities to increase value-added services and CFS share of wallet in collaboration with regional and commercial teams.
• Lead talent management, workforce planning, recruitment, succession planning, coaching, performance management, and capability development.
• Act as the key OMS representative in Vietnam, influencing and aligning senior stakeholders across country and regional functions.