Customer Success Manager

Client Description

Our client is a global logistics and freight forwarding company, providing transportation and supply chain solutions to international and local customers.

The company is looking for a Customer Success Manager to manage high-value B2B accounts and ensure strong customer experience and operational performance.

Candidate Profile

• Bachelor's Degree preferred.
• 3–5 years of experience in Logistics, Freight Forwarding, Transportation or related industries.
• Experience in Customer Success, Account Management, Customer Experience, Sales or Operations.
• Experience managing key / strategic accounts is an advantage.
• Good understanding of logistics and freight forwarding operations.
• Strong communication, presentation and stakeholder management skills.
• Good analytical and reporting skills.
• Good command of English.
• Proficient in MS Office; CRM experience is a plus.

Why Join Us?

• Work with a global logistics company.
• Regional exposure and collaboration with Singapore team.
• Opportunity to work with high-value B2B accounts.
• International and professional working environment.

If you're interested or know someone who might be a great fit, feel free to reach out for a confidential discussion.

📩 tuanh.nguyen@adecco.com

📱 Phone / Zalo / WhatsApp: (+84) 82 230 9596

Responsibilities

• Manage relationships with high-value B2B accounts.
• Monitor customer KPI, SOP, service performance and operational issues.
• Handle customer escalations and coordinate with internal teams for resolution.
• Prepare customer reports, business reviews and performance analysis.
• Drive process improvement, cost optimization and supply chain initiatives.
• Monitor customer volumes, forecasts and business performance.
• Support RFQs, new business and account development.
• Work closely with regional Account Management and Operations teams.