Audit & Compliance Manager

The Audit & Compliance Manager is responsible for building, operating, and continuously improving the Company's certification and compliance management system (BSCI, ISO 9001, GRS, OBP, OceanCycle, and other certifications). The role ensures the Company consistently meets audit requirements from clients, certification bodies, and international standards, while proactively identifying risks, coordinating corrective actions (CAPA), and advising the CEO directly to maintain reputation and competitiveness in the export market

For further discussion on this role, please contact hanhi.nguyen@adecco.com (0943 152 273) (Ms. Hạ Nhi).

KEY RESPONSIBILITIES

• Build and operate the Company's certification and compliance management system, ensuring all certifications (BSCI, ISO 9001, GRS, OBP, OceanCycle, etc.) remain valid and are renewed on time.
• Lead the preparation, coordination, and hosting of audits from clients and certification bodies; minimize non-conformities and improve the first-time pass rate.
• Track and coordinate the implementation of corrective actions (CAPA) after audits, ensuring on-time completion.
• Establish and maintain a records management system, Finding Log, CAPA Log, and KPI/Dashboard for management reporting to the CEO.
• Proactively update, assess, and roll out new requirements from clients, international standards, and certification programs to relevant departments.
• Build a compliance culture company-wide through training, guidance, and cross-department coordination and monitoring.
• Manage and develop the Audit & Compliance team (currently 3 staff); build the team's organizational structure and competency standards.
• Advise the CEO on risks related to certification, client audits, and compliance; propose solutions to strengthen governance capability and meet export market requirements.

REQUIREMENTS

• Bachelor's degree or higher in Quality Management, Industrial Management, Engineering, Business Administration, or a related field.
• At least 5 years of experience in Audit, Compliance, Certification, or Management Systems for the European and U.S. markets.
• At least 3 years of experience in an audit team management role at a manufacturing plant.
• Experience hosting audits from international clients and certification bodies.
• Strong knowledge of BSCI, ISO 9001, GRS, OBP, OceanCycle, or equivalent standards; solid command of CAPA, Root Cause Analysis, 5 Why, and 8D methodologies.
• Ability to build processes, dashboards, KPIs, and governance systems.
• Good working/communication English (direct interaction with auditors/clients, report writing in English).
• Integrity, objectivity, systems and continuous-improvement thinking; proactive and firm in follow-through; able to work under pressure.

KPIs

• Certification validity rate — 100% of certifications (BSCI, ISO 9001, GRS, OBP, OceanCycle, etc.) renewed on time, without lapse.
• First-time pass rate during client/certification body audits.
• On-time CAPA completion rate after each audit.
• Number of Findings/Repeat Findings — target to decrease over successive audit cycles.
• Response time to new certification requirements from clients/sales team.
• Quality/completeness of governance records (Finding Log, CAPA Log, Certification Dashboard) — complete and updated on time.