After-sales Manager

Our client mainly focusses on automotive service provider.

• Manage daily operations of the automotive service workshop, ensuring service quality, customer satisfaction and operational efficiency.
• Develop and execute service business plans to achieve revenue, profitability and customer retention targets.
• Lead and develop Service Advisors, Technicians and customer service teams.
• Monitor workshop performance, repair quality, turnaround time and customer complaints.
• Ensure compliance with automotive service standards, occupational safety and environmental regulations.
• Manage workshop equipment, operating costs and service performance reporting.

• Bachelor's degree in Automotive Engineering, Mechanical Engineering or a related field.
• Minimum 3 years of experience in automotive after-sales service, including experience in a Service Manager or equivalent role.
• Strong knowledge of automotive repair, workshop operations and customer service.
• Good leadership, communication, problem-solving and business management skills.
• English communication skills and a valid driving license are preferred.

Contact Ms. Khanh Vy via:

Email: khanhvy.nguyen@adecco.com