Sales and Operation Analyst

Our client primarily engages in the purchase and wholesale of goods, raw materials, and components for various industries, including industrial machinery and equipment, and industrial chemicals. 

Qualifications

·      Bachelor’s degree in Business, Commerce, International Business, Marketing, Supply Chain or a related discipline.

·      Commercially curious, with a genuine interest in sales, customer engagement and business development.

·      Well organised, accurate and able to manage competing priorities in a fast-paced commercial environment.

·      Strong written and verbal communication skills in Thai and English.

·      Able to build effective working relationships with customers, suppliers and internal stakeholders.

·      Analytical and confident working with data, reports and Microsoft 365, particularly Excel.

·      Proactive, solutions-focused and accountable, with sound judgement and professional integrity.

·      Open to coaching and committed to developing the commercial capability required for future progression.

The Sales and Operations Analyst supports the Thailand business by coordinating customer, supplier and operational activities that enable efficient trade execution and commercial growth.

Reporting to the Business Development Manager, the role works closely with sales, operations, customer service and finance teams to support customer accounts, product sourcing, supplier engagement, logistics coordination and related operational processes. The role provides practical exposure to Bisley’s products, customers, suppliers and trading activities, while helping Sales Managers focus on customer engagement, new business development and profitable account growth.

Key Responsibilities

Commercial & Sales Support

·      Support the Business Development Manager and Thailand Commercial Team with customer, supplier and business development activities.

·      Prepare quotations, proposals, customer presentations and commercial documentation.

·      Maintain accurate customer, product, opportunity and sales activity records.

·      Coordinate follow-up actions from customer meetings and commercial discussions.

Customer & Supplier Coordination

·      Assist with product sourcing, supplier enquiries and customer requirements.

·      Coordinate samples, technical information, product documentation and onboarding requirements.

·      Communicate with customers and suppliers on order status, product availability and administrative matters.

·      Build positive working relationships across customers, suppliers and internal stakeholders

Operations & Trade Execution

·      Support order processing, shipment coordination and logistics planning.

·      Coordinate with Operations, Customer Service, Logistics and Finance to meet customer requirements.

·      Monitor order and shipment progress, escalating issues where required.

·      Maintain accurate operational records, inventory visibility and supporting documentation.

Market Intelligence & Business Development Support

·      Conduct market research to support customer development, industry analysis and business opportunities.

·      Identify potential customers, market trends and competitor activity.

·      Support preparation for customer meetings, supplier visits, trade exhibitions and industry events.

·      Contribute ideas to improve customer service, commercial effectiveness and operational efficiency.

Learning & Professional Development

·      Develop a strong understanding of Bisley’s products, markets, customers and supplier network.

·      Build commercial, technical and customer relationship skills through coaching and practical experience.

·      Participate in relevant training and professional development activities.

·      Demonstrate initiative and progressively assume greater responsibility as capability develops.