Head of Payment Security Solutions

We are looking for an experienced Head of Payment Security Solutions to take technical ownership of enterprise payment security and Hardware Security Module (HSM) solutions, primarily supporting customers in the banking and financial services sector.

This is a senior, hands-on technical leadership role combining solution architecture, implementation, troubleshooting, technical consulting, and engineering team leadership. The successful candidate will act as a subject matter expert across the full technical lifecycle, from architecture and design through implementation, integration, production support, and continuous improvement

Qualifications:

• Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology, Cybersecurity, Telecommunications, or a related discipline.
• 7-10+ years of experience across IT Infrastructure, Cybersecurity, Payment Security, HSM, or related technical fields.
• At least 3-5 years of hands-on experience with enterprise HSM / Payment Security solutions, preferably in Banking, Financial Services, Payment, or other mission-critical environments.
• Previous experience as a Technical Lead, Solution Architect, Senior Engineer, or Engineering Team Lead / Manager.
• Experience within a technology solutions provider, cybersecurity company, technology vendor, bank, payment provider, or financial institution is highly advantageous.

Key Responsibilities:

Technical Leadership & Product Ownership

• Serve as the senior technical expert and technical owner for Payment Security and HSM solutions.
• Provide technical leadership across solution architecture, implementation, integration, troubleshooting, maintenance, and support.
• Maintain deep technical knowledge of payment security, HSM, cryptographic infrastructure, encryption, and key management.
• Provide technical consultation to customers and internal stakeholders including Sales, Presales, Project Management, and Engineering.
• Coordinate with technology vendors and partners regarding technical issues, product updates, escalations, and solution development.
• Support technical capability development and relevant certifications within the engineering team.

Solution Architecture & Design

• Analyze customer requirements and translate them into appropriate security architectures and technical solutions.
• Develop solution architecture, technical design, sizing, configuration, and implementation plans.
• Design secure, highly available, and resilient HSM and payment security environments for mission-critical systems.
• Review technical designs and implementation approaches prepared by engineers.
• Support Presales activities including technical presentations, solution demonstrations, Proof of Concept (POC), technical proposals, and customer workshops.

Hands-on Implementation & Troubleshooting

• Lead and participate directly in implementation, configuration, integration, migration, upgrades, and deployment of HSM and payment security solutions.
• Diagnose and resolve complex technical problems and conduct Root Cause Analysis (RCA) for critical incidents.
• Act as the senior escalation point for complex issues and coordinate with technology vendors when vendor-level escalation is required.
• Support planned maintenance, upgrades, migrations, Disaster Recovery exercises, and critical production activities.
• Ensure implementations comply with applicable security standards and customer requirements.

Payment Security & Banking Environment

• Provide technical expertise for security solutions deployed within banking, financial services, and paymentenvironments.
• Work with HSM, payment transaction security, cryptographic operations, encryption, cryptographic key management, and HSM architecture.
• Design and support HSM integration with payment switches, card management systems, ATM / POS, authentication systems, and financial applications.
• Apply knowledge of relevant payment security standards, including PCI DSS, PCI PIN, and PCI P2PE.
• Support secure cryptographic key lifecycle management covering generation, distribution, storage, rotation, backup, recovery, and destruction.

Engineering Team Leadership

• Lead, coach, and mentor technical engineers and allocate technical resources across project and support activities.
• Establish implementation procedures, technical standards, troubleshooting guidelines, and best practices.
• Review the quality of technical work and deliverables.
• Develop technical competency and certification roadmaps; conduct knowledge-sharing and internal technical training.
• Assess technical competencies and build sustainable internal capability through structured knowledge transfer.

Project & Customer Management

• Act as Technical Lead for strategic payment security and HSM projects.
• Participate throughout the project lifecycle, including planning, technical kickoff, implementation, UAT, production deployment, and handover.
• Work directly with customer stakeholders across IT, Infrastructure, Cybersecurity, Payment, and Operations.
• Manage technical issues and escalations in mission-critical environments and ensure deliverables meet scope, timeline, quality, and security requirements.
• Build strong technical credibility and long-term relationships with enterprise customers.

Service & Production Support

• Oversee technical support for enterprise customers under agreed support and service arrangements.
• Establish appropriate escalation and incident management processes for critical environments.
• Analyze recurring technical issues and implement preventive solutions.
• Maintain technical documentation, configuration records, troubleshooting guides, and knowledge bases.
• Provide support for critical incidents or planned production activities outside normal business hours when necessary.