Café Operations Leader

Company Overview:

Our client is a leading Japanese fashion and lifestyle retailer, offering trendy apparel and lifestyle brands through an expanding retail network in Thailand. The company is committed to delivering high-quality products, creative designs, and an exceptional shopping experience for customers.

Qualifications:

• Bachelor’s Degree or a Master’s Degree in Business Administration, Hospitality Management, or a related field

• English: Internal Conversation Level (Able to communicate with foreign customers)

• Minimum 3 years of experience managing a café, restaurant, or food & beverage business at supervisor level or above

• Strong knowledge of café/restaurant operations, customer service, and team management

• Experience using POS systems and preparing sales reports, particularly in Microsoft Excel

• Strong leadership, communication, and problem-solving skills

• Flexible and adaptable to a fast-paced retail/F&B environment

• Good understanding of fashion, lifestyle, and brand presentation is an advantage

• Able to adjust working schedules when supporting marketing activities or events

Responsibilities:

Store Operations Management:

• Manage daily café operations from opening to closing, including POS, cash handling, and supply chain activities

• Monitor product displays, store cleanliness, inventory levels, waste, and overall store presentation

• Operate and maintain commercial coffee machines and ensure proper equipment usage

Team Management:

• Train and supervise café staff on menu knowledge, customer service, cleanliness, and HACCP standards

• Prepare staff schedules and manage daily tasks to ensure smooth store operations

Customer Service & Sales Management:

• Ensure service quality and customer experience meet the brand's standards

• Handle customer requests and issues professionally to maintain customer satisfaction

• Coordinate with the Marketing team on promotions, campaigns, and in-store activities

Quality & Compliance Maintenance:

• Monitor sales performance, inventory, and operational reports, and present updates to management

• Ensure compliance with food safety, hygiene, and operational standards

• Coordinate with the Store Manager and Head Office on daily operations and business activities