【Bangkok-based / Foreign-affiliated Company】Multilingual Customer Service Adviso

Company Overview:

Industry / Business: Timeshare sales and operations for luxury resorts / Customer support for members

Number of Employees: Approximately 80 employees

PR Points:

This position is responsible for supporting members with resort reservations and member services.

The company is currently transferring its customer service function from Singapore to Bangkok and is looking for multilingual team members who can support members in Cantonese, Mandarin, Korean, and Bahasa

Indonesia.

The Bangkok office has a highly international working environment, with team members from mainland China, Taiwan, Hong Kong, Malaysia, the Philippines, Korea, Japan, and other countries. This is a great opportunity for candidates who would like to use both English and their native or strongest language in a global workplace.

After joining, successful candidates will receive approximately seven weeks of training to learn the company’s services, internal systems, and customer support procedures. This position is suitable for candidates who have experience in hotels, travel, hospitality, or customer service and would like to build their career overseas.

Qualifications:

Language Requirements:

English: Able to communicate internally

Native-level proficiency in one of the following languages:

・Cantonese

・Mandarin

・Korean

・Bahasa Indonesia

Required Experience / Skills:

・Experience in customer service, hospitality, hotels, travel, aviation, member support, or related service fields

・Basic PC skills

・Comfortable with email communication, system data entry, and typing

・Able to attend training and communicate internally in English

Visa Requirement Guideline:

・Candidates with a relevant degree, such as Hospitality, Hotel, or Tourism: at least 2 years of working experience

・Candidates with a less relevant degree, or a degree in Language or other fields: around 5 years of working experience may be required

※Part-time or freelance experience may not be counted as valid work experience for visa application purposes.

Preferred Experience / Skills:

・Experience in hotels, resorts, travel, or aviation

・Experience in member services, reservations, concierge, or guest relations

・Experience in luxury brands, jewelry, wedding services, or high-end customer service

・Customer support experience using English

・Experience using multiple internal systems or CRM systems

Ideal Candidate Profile:

The company is looking for candidates who can communicate with customers in a polite, calm, and professional manner.

This position is not only about handling reservations. It is important to support members so that they can fully enjoy and make the best use of the company’s services. Candidates who can understand each customer’s situation, confirm information accurately, and provide a sense of reassurance will be a good fit.

The role also requires using multiple systems and working with a multinational team. Candidates who are open to learning new systems, value teamwork, and have a strong hospitality mindset are highly welcomed.

Responsibilities:

Position: Multilingual Customer Service Advisor / Vacation Ownership Advisor

Languages and Headcount:

・Cantonese: 5 positions

・Mandarin: 4 positions

・Korean: 1 position

・Bahasa Indonesia: 2 positions

Job Description:

This position is mainly responsible for handling inquiries from members and supporting them with resort reservations and member services.

Main responsibilities include supporting resort and hotel reservations, providing information about member programs and promotions, handling inquiries from owners, confirming member information, entering information into internal systems, and coordinating with relevant departments.

The role requires the use of multiple internal systems, including customer databases, reservation and membership systems, and hotel membership-related systems. Advanced Excel skills are not required, but candidates should be comfortable with email communication, Outlook, basic Word and Excel operations, typing, and system data entry.

Candidates will use their assigned language when supporting members and will use English for internal communication and training. This is a customer support role where candidates can use their native or strongest language, together with English, in a hospitality-focused environment.

Salary: From THB 50,000

※Negotiable depending on language ability, experience, and skills

※Detailed allowance and incentive structure to be confirmed

Benefits:

Visa and work permit support, social security, private health insurance, salary increase, bonus, annual leave, provident fund, employee accommodation discount, partial free-stay benefits, incentives, joining flight ticket support, housing allowance, health checkup, and overtime payment

Working Hours: Monday to Friday, 7:00–16:00