HR Operations Specialist – EMEA

Client Description:

Adecco is supporting a confidential international organisation in recruiting a Senior HR Operations Specialist for its EMEA HR Operations environment.

In this role, you will support employees and managers throughout the employee lifecycle, resolve HR cases and help maintain a consistent, accurate and compliant HR service.

Candidate Profile:

• At least 6 years of experience in HR Operations, HR Administration, Payroll, Benefits or Employee Services.
• Strong understanding of employee lifecycle processes.
• Experience independently managing HR tickets or employee cases.
• Familiarity with Workday, ServiceNow, Salesforce or another HRIS or case-management system.
• Experience supporting employees across multiple EMEA countries.
• Understanding of compliance, employment-law principles and data privacy.
• Strong organisation, attention to detail and documentation skills.
• Ability to manage a high-volume caseload independently in a service-level-driven environment.

Responsibilities:

• Resolve HR tickets and employee cases in line with agreed service levels and quality standards.
• Provide guidance on HR policies, processes and employee lifecycle matters.
• Maintain accurate case documentation, categorisation and follow-up.
• Support payroll queries, HR administration, benefits, onboarding, offboarding and employee data changes.
• Handle employee information in accordance with GDPR, data privacy requirements and internal controls.
• Identify recurring issues and process gaps and suggest practical improvements.
• Support the accuracy of HR documentation and knowledge-base content.

Location: Remote within Poland. Contract: Employment contract with Adecco Group. Duration: 11 months, with the possibility of extension.