German-Speaking OTC Analyst

We are looking for a German-speaking Order to Cash Analyst to join an international organization in Rotterdam. In this role, you will become part of a young, international, and energetic team where collaboration, personal development, and ownership are highly valued.

As an Order to Cash Analyst, you will play a key role in the end-to-end Order-to-Cash process, supporting customers and internal stakeholders across Europe. A significant part of the position, approximately 45% of your time, will be dedicated to Billing and Invoicing activities, ensuring invoices are processed accurately and on time while resolving any related customer queries.

As an Order to Cash Analyst, you will be responsible for managing and optimizing various aspects of the Order-to-Cash process.

You will monitor outstanding receivables, support billing activities, maintain customer communication, and ensure that financial processes run smoothly and efficiently. You will work closely with colleagues across Finance, Sales, Operations, and Customer Service.

Key Responsibilities

1. Process and manage customer orders, ensuring order information is complete, accurate, and processed in a timely manner
2. Manage and process billing and invoicing activities.
3. Collaborate with internal stakeholders, including Finance, Sales, and Logistics.
4. Identify and resolve discrepancies within the Order-to-Cash process.

In addition, you will:

• Follow up on outstanding receivables and payment agreements.
• Perform credit control activities.
• Maintain communication with customers regarding invoices and payments.
• Identify and resolve discrepancies within the Order-to-Cash process.
• Monitor deadlines and service level agreements (SLAs).
• Prepare reports and analyses.
• Actively contribute to process improvement initiatives.
• Ensure accurate administrative processing within SAP.

Customer communication is primarily conducted via email and focuses on invoice follow-ups, payments, disputes, and other finance-related inquiries. While email is the primary communication channel, candidates should also feel comfortable proactively calling customers when issues require a faster resolution or a more personal approach. This is not a traditional customer service or call center role.

• Hybrid working model: 3 days in the office and 2 days working from home.
• 13th month salary.
• Comprehensive onboarding program with support from a dedicated mentor.
• The opportunity to work within an international organization.
• Collaboration with colleagues across multiple European countries.
• Plenty of opportunities for personal and professional development.
• An informal, supportive, and collaborative company culture.
• Career growth opportunities within Finance and Business Services.
• A modern working environment in Rotterdam.

Our client is an international organization with a strong European presence. From its Global Business Services Center in Rotterdam, a wide range of financial and operational processes are supported across multiple countries throughout Europe.

The team consists of ambitious professionals from diverse backgrounds. The culture is characterized by collaboration, enthusiasm, approachability, and a strong team spirit. New employees receive extensive onboarding and support, with plenty of opportunities for both personal and professional development.

• Bachelor's degree level of education and thinking.
• Approximately 2 to 4 years of relevant work experience.
• Experience in Order-to-Cash, Accounts Receivable, Billing, Collections, or Credit Control.
• Experience managing outstanding receivables and following up on payments.
• Excellent command of the English language, both written and spoken, is mandatory.
• Good command of the German language is considered a strong advantage.
• Experience with SAP S/4HANA is highly preferred.
• Experience with another ERP system is also considered valuable.
• Good knowledge of Microsoft Excel.

Interested in this opportunity or would you like to learn more first? We'd love to hear from you. Feel free to get in touch for an informal conversation, and we'll be happy to tell you more about the role and the team. We look forward to receiving your application!

ester.keuning@adecco.nl