Customer Success Specialist

About Company:

Global leader in machine vision and optic solutions

The Customer Success Specialist role focuses on CRM optimization, lead qualification, and customer account development in a B2B technology environment.

Key Competencies:

• Support the sales team in using the CRM system efficiently and maintaining accurate data entry.
• Oversee reporting structures and deliver data-driven insights that improve sales performance.
• Assist in qualifying Marketing Qualified Leads (MQL) and Sales Qualified Leads (SQL) for smoother handoff to sales representatives.
• Manage and support tier 1-Star and 2-Star customer accounts to increase account value and support revenue growth.
• Serve as the main point of contact for CRM-related activities with headquarters and APAC cross-functional teams.
• Support alignment of tools, processes, and best practices across regional and global CRM initiatives.
• Encourage 1-star customers to use the Web Shop by presenting its benefits through clear value propositions.

An Ideal Candidate:

• Minimum 2 years of relevant experience in B2B tech, industrial automation, or a related industry.
• Hands-on knowledge and practical experience with Salesforce.
• Fluent English with strong verbal and written communication skills in a professional setting.
• Strong analytical abilities and data handling capability for CRM and reporting tasks.
• Excellent time management and organizational skills with the ability to prioritize multiple complex tasks.
• Strategic thinking mindset with a proactive, initiative-taking approach to work.
• Degree or equivalent in Marketing, Engineering, Computer Science, Electronics, or a related field.

Contact

Min Kim, Perm Consultant

+82.2.6200.9732

Min.Kim@adecco.com