Dutch speaking Knowledge Manager

About the role:

Our partner, supporting one of the world's largest Quick Service Restaurant (QSR) brands, is looking for a Dutch-speaking Knowledge Manager to join their Budapest-based international team. This role is an excellent opportunity for professionals with a Service Desk or IT Support background who enjoy knowledge management, process improvement, documentation, and emerging technologies such as AI and Generative AI.

What do we offer?

·       Hybrid working is supported

·       Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours

·       Fixed extra language allowance

·       Additional shift bonuses

·       Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure 

·       Home office allowance

·       Last and foremost, a great team, as well as a lot of learning and training opportunities

What you will do:

·      Own and continuously improve the ServiceNow-based Knowledge Base

·      Create, update, maintain, and optimize knowledge articles and documentation

·      Ensure knowledge content remains accurate, relevant, and easy to use

·      Monitor Knowledge Base performance and prepare reports and insights

·      Apply ITIL and KCS best practices

·      Collaborate closely with Service Desk teams, technical support groups, and business stakeholders globally

·      Support automation, AI, and GenAI-driven initiatives

·      Participate in and lead smaller improvement and optimization projects

Requirements:

·       Near-native Dutch language skills

·       Strong English communication skills, both written and spoken

·       Minimum 2 years of experience in Service Desk, IT Support, or a similar environment

·       Good understanding of ITIL principles (ITIL Foundation certification is an advantage)

·       Excellent writing, editing, and content structuring skills

·       Ability to convert technical information into user-friendly documentation

·       Strong communication and stakeholder management skills

·       Proactive, self-driven approach with strong ownership mentality

·       Interest in AI, Generative AI, and new technologiesCritical thinking: diagnostic reasoning and identifying connections