Account Coordinator

About Us

Our Client is Southeast Asia’s leading superapp. They are dedicated to driving Southeast Asia forward by economically empowering everyone. Theyare fueled by "Heart, Hunger, Honour, and Humility" and use the power of Technology and AI to serve our communities.

Team is a dynamic group focused on delivering the best non-food delivery experience for our users. We collaborate with top-tier retailers, brands, and delivery partners to ensure a seamless ecosystem

This is a critical role responsible for managing and growing relationships with Enterprise-level partners (including Circle K, FamilyMart, GS25, 7-Eleven, Pharmacity, Guardian, etc.). You will act as a strategic consultant to these key accounts, ensuring mutual growth and operational excellence. You will report directly to the Team Lead, Account Management.

Requirements

• Experience: Minimum of 1+ years of experience in Account Management, Business Development, or Partnerships, preferably in E-commerce, On-demand Delivery (Food/Mart), FMCG, or Agency environments.
• Education: Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field.
• Enterprise Mindset: Experience managing key accounts/enterprise clients is a strong advantage.
• Analytical Skills: Proficiency in using data to inform decisions and strategies. Ability to analyze spreadsheets and performance charts.
• Tech-Savvy: Comfortable using CRM tools and internal software systems.
• Problem Solving: Strong ability to troubleshoot operational hurdles (delivery delays, system errors) quickly and effectively.

Job Responsibilities

• Strategic Relationship Management: Build and maintain strong, long-term relationships with enterprise commercial partners. Act as the main point of contact to engage prospects and existing partners effectively.
• Onboarding & Integration: Oversee the end-to-end onboarding process for new enterprise accounts, ensuring smooth system integration into processes.
• Performance Optimization: Monitor key metrics (Sales Volume, Order Accuracy, Delivery Efficiency, Fulfillment Rates) and proactively troubleshoot operational issues to minimize disruption.
• Growth & Campaign Execution: Collaborate with partners to design and implement promotional campaigns, menu optimizations, and pricing strategies that align with market demands.
• Data-Driven Consulting: Utilize data analytics to identify buying patterns, predict outcomes, and recommend proactive measures to improve the partner's performance on the platform.
• Representation: Represent service in external meetings and business reviews to showcase the value of the partnership.