Now Hiring: Customer Service Associates

Join the Team in San Antonio, TX!

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? If you thrive in a fast-paced environment and enjoy making a difference with every interaction, we want to hear from you!

📍 Position Details

Job Title: Customer Service Associate
Location: Onsite at Accenture
12459 Network Blvd, San Antonio, TX 78249

Assignment Length: 8-12 Months

Start Date: TBD

⏰ Available Shifts

Shift 1: 7:00 AM - 4:00 PM CST
Shift 2: 4:00 PM - 1:00 AM CST

Schedule: Five days per week with open availability required Monday through Sunday. Specific days will be assigned based on business needs.

💰 Pay Rate

1st Shift $22.68/hour

2nd Shift $24.38/hour

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🌟 What You'll Do

As a Customer Service Associate, you'll be the trusted resource for customers and end users, providing support through outbound calls and other communication channels. You'll help users understand platform functionality, resolve issues efficiently, and create positive customer experiences.

Key Responsibilities

✅ Educate users on platform features and processes

✅ Conduct outbound calls and assist customers with a variety of inquiries

✅ Resolve customer issues with empathy, professionalism, and urgency

✅ Meet daily performance goals and key metrics

✅ Deliver outstanding customer service while maintaining productivity

✅ Collaborate with Team Leads, Quality Analysts, SMEs, and Operations Managers when escalations are needed

✅ Stay informed on client operations, policies, and procedures

✅ Communicate effectively with internal teams and client contacts

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🎯 What We're Looking For

Required Qualifications

✔ Minimum 2 years of customer service or customer support experience

✔ High School Diploma or GED

✔ Ability to successfully complete a background check

✔ Strong verbal and written communication skills

✔ Excellent problem-solving and organizational abilities

✔ Strong attention to detail and commitment to quality

✔ Professionalism, accountability, and integrity

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Preferred Qualifications

⭐ Concierge, hospitality, or customer-facing service experience

⭐ Self-motivated with the ability to work independently

⭐ Strong time-management skills and ability to meet performance goals

⭐ Comfortable working in a fast-paced, metrics-driven environment

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Ready to Make an Impact?

Apply today and bring your customer service expertise to a team that values professionalism, teamwork, and exceptional customer experiences!

Your next opportunity starts here.

Pay Details: $24.38 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://adecco-de.live/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.