Customer Onboarding Specialist
Call Center & Customer Service
Are you passionate about helping others and providing exceptional customer service? Do you enjoy building relationships, solving problems, and making a difference in people's lives? We are seeking Customer Onboarding Special to support Medicare-eligible members throughout their enrollment and onboarding journey.
This is an excellent opportunity to be a key factor in this year’s project assisting an organization that values teamwork, customer satisfaction, and professional development. If you thrive in a fast-paced environment and enjoy helping customers navigate important healthcare decisions, we encourage you to apply.
Position Summary
As a Customer Onboarding Specialist, you will serve as a primary point of contact for new Medicare Advantage and Medicare Supplement members. In this role, you will make outbound calls and handle inbound inquiries, ensuring applications are accurate, questions are answered, and customers receive a positive onboarding experience.
The ideal candidate is a strong communicator who can build trust with customers, manage multiple systems simultaneously, and effectively resolve concerns while maintaining exceptional service standards.
Key Responsibilities
Take inbound calls from customers who have recently submitted insurance applications.
Review applications for accuracy and completeness.
Assist customers with questions regarding Medicare Advantage and Medicare Supplement plans.
Provide guidance throughout the onboarding process and help ensure a smooth transition into coverage.
Educate members on available healthcare programs, resources, and support services.
Document customer interactions accurately within Salesforce and other CRM systems.
Create, manage, and follow up on customer cases as needed.
Collaborate with internal departments to resolve customer concerns and ensure timely follow-up.
Respond promptly to customer callbacks, emails, and voicemail messages.
Schedule and conduct follow-up conversations to address outstanding questions or issues.
Navigate multiple software applications while maintaining professional and efficient customer interactions.
Meet established quality, productivity, and performance goals.
Participate in team meetings, training programs, and ongoing professional development.
Maintain a customer-focused, empathetic, and solution-oriented approach during all interactions.
Perform other duties as assigned.
Qualifications
High School Diploma, GED, or equivalent required.
Previous experience in customer service, call center, healthcare, insurance, member services, or sales support preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport and trust quickly.
Effective problem-solving and conflict-resolution abilities.
Comfortable working in a fast-paced, performance-driven environment.
Proficiency using computers and navigating multiple systems simultaneously.
Experience with CRM platforms such as Salesforce is a plus.
Strong organizational skills and attention to detail.
Schedule & Location
Monday-Friday
Project will run through December 7th
Must reside in the Greater Kansas City Metropolitan Area
Reliable high-speed internet and dedicated workspace required
Why Join Us?
· Weekly Pay
· Paid Training
· Work From Home Opportunity
· Supportive Team Environment
· Valuable Customer Service Experience
· Opportunity to Make a Meaningful Impact in Healthcare
If you're ready to grow your career while helping Medicare members feel confident in their healthcare decisions, apply today. We are looking for motivated individuals who are passionate about delivering outstanding customer experiences and making a difference every day.
Pay Details: $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://adecco-de.live/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: US_EN_99_021875_2604438