Case Manager - Transitional Housing (Veterans Services)

Case Manager - Transitional Housing (Veterans Services)
Center for Veterans Issues, Inc. (CVI)
Location: Milwaukee, WI
Pay: Competitive, based on experience $24-26hr
Schedule: Full-Time | 1st Shift


Make a Difference in the Lives of Veterans
Center for Veterans Issues (CVI) is seeking a compassionate, organized, and mission-driven Case Manager to join our Transitional Housing team. In this role, you will work directly with veterans experiencing homelessness, helping them access critical resources, overcome barriers, and achieve housing stability and long-term independence.
If you are passionate about serving those who served our country and have experience in case management, social services, housing programs, or behavioral health, we encourage you to apply.
Key Responsibilities
Intake & Assessment

• Conduct client intake assessments and determine program eligibility.
• Assess veterans' housing, employment, health, mental health, and support needs.
• Identify strengths, barriers, and service priorities.

Individual Service Planning

• Develop and maintain individualized service plans (ISPs) with measurable goals.
• Track progress toward housing, employment, wellness, and self-sufficiency objectives.
• Review and update plans regularly in compliance with program requirements.

Case Management & Resource Coordination

• Connect veterans with community resources and supportive services.
• Coordinate referrals for:
  • Mental health services
  • Substance use treatment
  • Employment assistance
  • Education and training programs
  • Permanent housing opportunities
  • Medical and behavioral healthcare
• Schedule appointments and assist with transportation coordination as needed.

Crisis Intervention & Advocacy

• Provide crisis intervention and de-escalation support.
• Assist residents in navigating healthcare, legal, and social service systems.
• Advocate for access to benefits, services, and housing resources.

Documentation & Compliance

• Maintain accurate and timely case notes and client records.
• Enter documentation into HMIS and other case management systems.
• Ensure compliance with agency policies, grant requirements, and confidentiality standards.
• Monitor outcomes and maintain complete, audit-ready case files.

Resident Support

• Provide ongoing encouragement, mentorship, and emotional support.
• Educate residents on life skills, budgeting, wellness, job readiness, and independent living strategies.
• Participate in case conferences, team meetings, and interdisciplinary collaboration efforts.

Qualifications
Required:

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• Minimum of 2 years of case management experience.
• Valid driver's license with a good driving record.
• Strong communication, organizational, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Master's degree in a related field.
• 3-5 years of case management experience.
• Experience working with homeless populations, veterans, or supportive housing programs.
• Knowledge of veteran resources, housing systems, mental health, and substance use recovery services.
• Experience using HMIS or electronic case management systems.

Skills & Competencies

• Strong Microsoft 365 proficiency
• Knowledge of Harm Reduction practices
• Motivational Interviewing skills
• Crisis intervention and conflict de-escalation
• Excellent interpersonal and relationship-building abilities
• Ability to work independently and as part of a collaborative team

Working Conditions

• Primarily office-based environment
• Local travel less than 10%
• Standard business hours, 1st shift
• Standing and walking up to 25% of the time
• Occasional lifting of up to 15 pounds

Why Join CVI?
At CVI, you'll have the opportunity to make a lasting impact in the lives of veterans transitioning from homelessness to stability. You'll join a dedicated team committed to providing compassionate, veteran-centered services while promoting dignity, independence, and hope.

 

Pay Details: $24.00 to $25.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.