UBER: Operations Specialist - Premium Product Growth 約聘

【Client Description】

We are looking for a highly motivated Operations Specialist to join the Uber Mobility team. This role is central to driving rider growth, improving marketplace health for premium products (including UberBlack, Business Comfort, Electric, UberPet and Carseat, etc). You will own business metrics, partner closely with cross-functional stakeholders, and build scalable processes that directly impact active rider and trip growth.

【Candidate Profile】

-1-3+ years of experience in operations growth or business analytics; tech or mobility background preferred

-Proven track record of owning and improving business metrics (e.g. active users, retention, trip volume)

-Proficiency in SQL is a must; experience with building dashboards with google sheet/ excel is a strong plus

-Highly structured and detail-oriented with strong project management capabilities

-Stakeholder management and communication skills

-Comfortable operating with ambiguity and building processes in fast-paced environments

【Responsibilities】

1. Business Metrics & Growth:

-Own projects to drive growth metrics including Active Riders (AR), Trips Per Rider (TPR), total trip volume and reliability.

-Analyze rider acquisition funnels (First-Time Riders, Resurrected, and Existing) and identify levers to grow each cohort.

-Monitor marketplace health indicators (supply-demand balance, average fares, TPH) and surface actionable insights.

-Design and execute rider retention and reactivation campaigns using data-driven targeting.

2. Stakeholder Communication:

-Be the PoC across internal teams including Marketing, Legal, and CRM.

-Drive alignment across cross-functional stakeholders on timelines, priorities, and deliverables.

-Translate data and operational challenges into clear narratives for both operational and non-operational audiences.

3. Business Process Execution:

-Build and document scalable operational processes from the ground up for growth initiatives.

-Lead end-to-end execution of campaigns — from planning and stakeholder alignment to launch, tracking, and optimization.

-Conduct market research including competitive benchmarking, incentive analysis, and rider/driver sentiment reviews.

-Manage multiple concurrent initiatives under tight deadlines with a high standard for quality and accuracy.