皇冠大車隊: Operation Specialist (Driver Experience)

【Client Description】

Join the Crown Taxi by Uber, an Uber subsidiary, as a key player in shaping the future of our driver ecosystem in Taiwan. This is a high-impact, full-time role where you will directly influence the success of Uber’s vital partners - our drivers.

【Candidate Profile】

● Minimum of 3+ years of proven professional experience in operations, project management, program management, or a related field.

● Operational Excellence and Problem Solving: A strong track record of being an operational problem solver, skilled at optimizing processes, policies, and workflows to improve efficiency and quality. Highly organized with strong attention to detail and strong operational excellence.

● Analytical Prowess: Demonstrated ability to apply strong analytical skills to complex operational data, driving data-informed decisions and leveraging performance metrics.

● Project Management Mastery: Excellent ability to manage multiple assignments, set and reset priorities, and effectively track and execute high-impact initiatives in a fast-paced, constantly changing environment.

● Exceptional Communication: Clear and persuasive communication skills for engaging with cross-functional teams, senior management, and external partners.

● Technical Fluency: Advanced proficiency in Excel and PowerPoint. Familiarity with SQL is a must.

● Language: Fluent in both English and Chinese.

【Responsibilities】

● Driver Growth & Channel Management

○ Manage and maintain Crown's driver-facing communication channels, including the official website and Line@ account, ensuring timely, accurate, and engaging content delivery

○ Execute driver acquisition and retention campaigns end-to-end, from content creation to performance tracking

○ Collaborate with Uber's Driver Team to align on growth initiatives, promotional mechanics, and driver incentive programs

● Driver Experience Programs

○ Design and execute a full spectrum of online and offline driver engagement touchpoints across the driver lifecycle — from the moment a driver joins Crown's fleet to long-term retention

○ Own driver experience programs end-to-end, coordinating closely with other internal stakeholders to ensure smooth, compliant, and impactful delivery.

○ Continuously gather driver feedback across touchpoints and translate insights into program improvements, working cross-functionally to implement changes at scale

● Data-Driven Engagement Strategy

○ Analyze driver lifecycle data (onboarding, activation, engagement, churn) to identify opportunities and design targeted engagement strategies

○ Develop and maintain driver segmentation frameworks to deliver differentiated value propositions based on driver tier, tenure, and activity level

○ Track, report, and iterate on key driver metrics (e.g., activation rate, retention rate, engagement rate) to measure initiative effectiveness