南港科技公司：IT Helpdesk

【Client Description】

This leading cloud technology company specializes in multimedia streaming, AI-driven data analytics, and digital entertainment solutions across Asia. Pioneering one of the world's first legal music streaming platforms, the multinational enterprise now delivers robust cloud infrastructure and software services for global businesses.

【​Candidate Profile】

• Working Experience:

o 3+ years of experience in Product Management (experience with Peripherals is a strong plus).

• Lifecycle & Cross-Functional Expertise:

o Proven track record in orchestrating products across different lifecycle phases, with deep understanding of product development dynamics.

o Strong capability to collaborate and negotiate effectively with engineering, supply chain, quality, service, and regional teams.

• Global Mindset & Communication:

o Experience managing multi-regional market demands (AMS, EMEA, APJ) with exceptional cross-cultural stakeholder management skills.

• Product Passion & User Centricity:

o Deep passion for product and user experience; demonstrated ability to act as a strong "Product Owner" who speaks up for quality and user satisfaction.

• Data & Analytical Skills:

o Proficiency in data analysis for transition performance tracking, reporting, and process automation.

• Education:

o Bachelor’s degree in Marketing, Business, or a related field.

【Responsibilities】

• Product Lifecycle Management

o Lead product lifecycle execution, managing change requests, component phase-in/phase-out, refreshed models, and strategic EOL transitions.

o Evaluate risk, cost, timeline, and quality impact for all post-mass-production change requests to ensure smooth business operations.

• NPI Assets Involvement:

o Partner with NPI and WW Marketing on product collateral (decks, battle cards, and messaging assets) to ensure compelling product storytelling.

o Ensure product story, key differentiators, and value proposition are clearly followed and seamlessly communicated across category teams.

• Cross-Functional Coordination:

o Serve as product owner driving cross-functional alignment across R&D, Procurement, Supply Chain, Quality, Service, Regional Sales teams, etc.

o Facilitate rapid, cross-organizational problem-solving during exception requests to safeguard product quality and on-time delivery for urgent deals.

• Regional Market Synchronization:

o Act as the GBU focal point to consolidate, prioritize, and translate regional market demands across AMS, EMEA, and APJ into clear product demand and request.

o Ensure timely regional readiness, balancing unique market requirements with global portfolio consistency.

• Product Ownership & User Experience Excellence:

o Champion the end-user experience by monitoring post-launch product performance to identify product enhancement opportunities.

o Advocate for the user voice across all development and sustainment discussions to ensure market excellence.

• Data-Driven Operations & Process Optimization:

o Utilize data analytics (Excel / Power BI) to track product health, supply-demand status, and key performance indicators for management decision-making.

o Continuously optimize and automate sustainment workflows to increase operational efficiency across business units.