IT Support

Company overview:

Our client is a well-known industrial-related products manufacturing company, such as automotive, smartphone, pharmaceutical, machinery, laser cutting, measurement products, etc. The company has exhibited for over 50 years in Japan, with motivation and a high market share in global markets.

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or related fields

• English: Internal Conversation Level (TOEIC 550+ would be advantages)

• At least 3-5 years of experience in IT Support, IT Infrastructure, System Administration, Network Administration, or related roles

• Experience with Microsoft technologies, cloud services, Cisco networking, security solutions, or enterprise IT environments is an advantage

• Strong knowledge of IT infrastructure, including network, server, hardware, 

software, cloud services, and end-user support

• Good analytical, troubleshooting, and problem-solving skills with a strong 

sense of ownership

• Ability to manage multiple tasks and work independently under pressure

• Strong willingness to learn new technologies and continuously develop technical skills

• Service-minded attitude with strong interpersonal and coordination skills

Responsibilities:

• Manage and maintain the company's IT infrastructure, including network, servers, client devices, software, telephony systems, and related services

• Provide technical support and troubleshooting for hardware, software, network, and end-user issues

• Support users through ticketing systems, email, phone, and on-site assistance 

• Coordinate with IT vendors and service providers to ensure smooth operation of IT systems and services

• Administer and support Microsoft services, cloud infrastructure, network environments, and security solutions

• Provide on-site IT support for domestic branch offices as required

• Analyze issues, identify root causes, and implement effective solutions to improve system reliability and performance

• Research, evaluate, and recommend new technologies and IT innovations to enhance business operations

• Participate in IT projects, system implementation, and continuous improvement initiatives

• Collaborate with regional and international teams on IT-related activities and projects