IT Help Desk

A leading IT solutions and system integration provider, delivering reliable and innovative technology services to support business operations. The organization focuses on high-quality service delivery, customer satisfaction, and continuous improvement, supporting both local and global clients across various industries.

This role is responsible for providing helpdesk and application support to ensure smooth IT operations and high levels of user satisfaction. The position involves troubleshooting issues, responding to user inquiries, and maintaining accurate records of support activities.

• Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.

• Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently

• Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.

• Maintain reasonable discipline and decorum in the Help Desk area

• Perform other functions or projects, which may be assigned by upper level