Visitor Experience
From concierge and ticketing to front-of-house and visitor services, our trained teams represent your brand at every touchpoint, delivering smooth and engaging experiences for every visitor.
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Our Approach
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We provide well-trained personnel who understand your brand, your visitors and your service expectations, ensuring every visitor receives warm, professional, and consistent experience.
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We align people and resources with visitor demand, operational changes and evolving business needs, helping you maintain the right level of service when and where it matters most.
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From recruitment and onboarding to scheduling, training and payroll, we manage the operation behind the experience, giving your team more time to focus on your visitors and business.
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We monitor performance, listen to frontline and visitor feedback, and turn insights into action, continuously strengthening service standards and keeping the experience aligned with your brand.
Case Study
Our client is a prestigious heritage site housing the world’s largest public collection of Singapore’s history and Southeast Asian art. They appointed Adecco to manage its Front-of-House Visitor Experience operations, involving over 200 employees.
Adecco oversees 70 staff across key touchpoints such as Information Desks, Tour Desks, Ticketing, and Membership Sales. We conducted a thorough workforce assessment to ensure a smooth transition for top-performing employees and provided equal or improved employment terms. Additionally, Adecco manages complex rostering with 100% fulfillment across a combined floor area of 64,000 square meters.
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Successfully transitioned 85% of the workforce (170 employees), ensuring operational continuity and minimal disruption.
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An on-site manager is always available to respond immediately to incidents or accidents, maintaining a safe environment.
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A clear training framework was developed to ensure consistent service standards and onboarding efficiency.
Need help to deliver the best experience to your guests?
At Adecco, we’re more than a service provider—we’re your talent partner. Whether you need assistance with talent acquisition or expert advice on workforce matters, we're here to help. Contact us today to explore new possibilities together.
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