Training Executive

Training Executive

Location: Menara Merdeka 118, Kuala Lumpur

Working Hours: Office Hours

• Basic Salary: RM4,500 – RM5,500
• Target Experience: 3–5+ years
• Level: Mid-level individual contributor
• Reports to: HR Manager

Key Responsibilities

Training Planning & Coordination

• Develop annual and monthly training plans.
• Coordinate training schedules aligned with manpower and operational requirements.
• Work closely with Operations, Safety, AV, Ticketing, and Guest Experience teams.

Onboarding & Employee Development

• Conduct orientation and induction programs.
• Ensure new hires complete mandatory training before deployment.
• Coordinate department-specific training and OJT.
• Monitor probation training completion and readiness.

Service Excellence Training

• Deliver customer service, guest engagement, and service recovery training.
• Reinforce service culture, safety awareness, and professionalism.
• Conduct refresher training based on guest feedback and audits.

Safety & Compliance

• Coordinate safety, emergency response, evacuation, and crowd management training.
• Support drills and emergency preparedness exercises.
• Ensure compliance with statutory and operational training requirements.

Training Materials & Documentation

• Develop and maintain training manuals, SOP guides, presentations, videos, and assessments.
• Ensure content accuracy and proper version control.
• Support digital and blended learning initiatives.

Reporting & Evaluation

• Track training attendance and completion rates.
• Conduct competency assessments and post-training evaluations.
• Prepare training reports and support audit requirements.

Requirements

Education

Required

• Diploma or Degree in HR, Training & Development, Hospitality, Tourism, Education, or related field.

Preferred

• Bachelor's Degree in relevant discipline.

Experience

Required

• Minimum 2 years' experience in Training, Learning & Development, or Operational Coaching.

Preferred

• Experience in hospitality, attractions, theme parks, retail, or high-volume customer service environments.
• Exposure to safety and compliance training.

Skills

• Strong presentation and facilitation skills.
• Able to engage frontline employees effectively.
• Understanding of customer service and guest experience standards.
• Good organizational and documentation skills.
• Proficient in Microsoft Office.
• Able to support shift-based training schedules when required.

How to Apply:

Interested candidates are invited to send their updated CV to aisyah.musa@adecco.com and staffing@adecco.com. Please indicate the position title in the email subject line.