Operations and IT Manager

Operations and IT Manager

We are seeking a hands-on Operations and IT Manager to lead the Operations team and oversee programme operations, logistics, stock and inventory management, IT support, digital learning platforms, facilities, and selected HR activities. This role reports to the Chief Executive Officer and manages four Operations team members within an organization of approximately 32 employees. The position requires strong operational leadership, practical inventory and logistics experience, and working knowledge of IT infrastructure, networks, Microsoft 365, SharePoint, and cybersecurity. The successful candidate will not be expected to function as an IT specialist, but must be capable of managing day-to-day IT requirements and coordinating effectively with external IT vendors. The role also involves support for client programmes, internal coordination across multiple teams, and collaboration with external consultants, legal counsel, and relevant authorities.

About the Role

• The role includes direct responsibility for leading a team of four Operations staff.
• The position offers exposure to operations, IT support, and digital learning platform administration.
• The role involves coordination with internal teams, external consultants, and service providers across multiple functions.

What You Will Do?

• Lead and manage a team of four Operations staff, ensuring daily coordination and operational support.
• Oversee end-to-end programme scheduling, training coordination, and related operational activities.
• Coordinate approximately 10 facilitators and external consultants for assignments to client programmes.
• Manage stock, inventory, and logistics for training materials, books, programme kits, storage, stock control, and delivery arrangements.
• Oversee office facilities, maintenance, service providers, and the door-access system.
• Support day-to-day IT operations, including Microsoft 365, SharePoint, Teams, user-access permissions, and external IT vendor coordination.
• Maintain IT onboarding and offboarding processes, including system access and company IT assets.
• Oversee administration and client support for AAP and other digital learning platforms, including learner access, enrolment, troubleshooting, and reporting.
• Coordinate recruitment, onboarding, and offboarding activities, including employee documentation and asset handover.
• Support operational matters involving HRD Corp, Ministry of Finance (MOF), Immigration, and other relevant authorities, including visa applications where required.

Your Skills

• Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
• Minimum 5 to 8 years of relevant experience, preferably with team management responsibilities.
• Strong experience in stock management, inventory management, and logistics is essential.
• Practical working knowledge of IT infrastructure, networks, Microsoft 365, and SharePoint.
• Good understanding of cybersecurity fundamentals and IT governance.
• Experience managing external IT vendors and service providers.
• Experience developing and implementing SOPs and process improvements.
• Experience with LMS, digital learning platforms, or technology-enabled services is an advantage.
• Strong leadership, stakeholder management, and problem-solving skills.
• Excellent written and spoken English, with the ability to work independently in a fast-paced environment.

Interested?

If this role matches your operations and IT management experience, we encourage you to apply with your updated resume. The successful candidate will be comfortable working in a hands-on environment, managing multiple priorities, and coordinating across operations, IT, and administrative functions. Please ensure your application clearly highlights your experience in stock, inventory, logistics, Microsoft 365, SharePoint, cybersecurity, vendor management, and team leadership. Shortlisted candidates will be contacted with the next steps in the selection process.