Merchant Zone Manager

 Employment type: 12 months contract - renewable subjected to performance Industry: Fintech

Working Location: Petaling Jaya

 Working Day/Hours: Monday – Friday; 10am – 7pm.

Salary: Basic up to RM 4500 (Based on experience + skills) + statutory contribution + leave entitlement + medical insurance

Travel Claims Capped at RM 640 (Monthly)

The Opportunity: Be the "Friend on the Ground"

We're looking for a highly motivated and empathetic Area Manager to be the face of our client for our unmanaged merchant partners. This is a pivotal role that goes beyond traditional account management; you will be our "Friend on the Ground," building genuine relationships, solving problems, and empowering merchants to grow their businesses with company.

Responsibilities

1. Merchant Engagement & Relationship Management

• Act as the primary driver of direct, face-to-face engagement with unmanaged merchant partners

• Set visit schedules, define key discussion points, and ensure the quality of interactions

• Educate partners on how to use tools (e.g., Merchant App, marketing features) to grow their business

2. Issue Resolution & Continuous Improvement

• Identify and rapidly resolve operational issues, technical glitches, or other concerns

• Gather feedback from merchants and channel it back to internal teams for continuous improvement

• Document successful engagement strategies and share best practices with internal teams

3. Performance Monitoring & Collaboration

• Monitor KPIs including engagement rates, satisfaction scores, issue resolution time, and tool adoption

• Analyze data to identify trends and pinpoint areas for improvement within the assigned area

• Collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience

Preferred Skillset

• 3-5 years of experience in a sales or account management role

• Exceptional interpersonal and relationship-building skills

• Strong problem-solving abilities and a proactive, self-driven mindset

• Data-oriented with the ability to track performance and analyze metrics

• Proficiency in English and Bahasa Malaysia; Mandarin or Tamil is an advantage

• Knowledge of the local market and business landscape

If you are interested to apply, please forward your latest resume to azaham.sharifudin@adecco.com AND staffing@adecco.com

Subject: Job Application – Merchant Zone Manager