Hypercare Support Engineer (24x7)

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Experience providing 24x7 Microsoft security support within large enterprise environments.

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Exposure to MDE, MDCA, and Microsoft Purview go-live and hypercare support activities.

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Experience investigating incidents, analysing logs, resolving configuration issues, and supporting regulated enterprise environments.

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Experience working with ITSM tools, shift-based teams, SOC teams, support queues, service levels, and structured L2-to-L3 escalation paths.

Experience delivering large-scale Microsoft Defender XDR and Microsoft Purview products for

enterprise or regulated organisations.

• Experience designing integrated Defender XDR architectures across endpoints, identities, email,

collaboration services, cloud applications, and security operations.

• Experience deploying Microsoft Defender for Endpoint across large endpoint estates using pilot

groups, deployment rings, validation criteria, and phased rollouts.

• Experience designing Microsoft Purview controls across Exchange Online, SharePoint Online,

OneDrive, Microsoft Teams, supported endpoints, and supported cloud applications.

• Experience producing high-level designs, detailed designs, architecture diagrams, security standards,

configuration guides, policy mappings, and Architecture Decision Records.

• Experience working with Security, Compliance, Legal, Risk, Identity, Endpoint, Messaging, SOC, and

senior client stakeholders.

• Experience supporting design reviews, production readiness, go-live, and knowledge transfer.

• Experience delivering multi-country or multi-entity security-transformation programmes.

• Experience in banking, financial services or another regulated industry.

• Local experience and established stakeholder-engagement capability in Malaysia are preferred.

If you are interested to apply, please forward your latest resume to surekha.marappa@adecco.com AND staffing@adecco.com

Subject: Job Application – Hypercare Support Engineer