Business Function Implement Practitioner

The client is a multinational organization operating in a highly dynamic industry, with regional presence across multiple markets. The engagement involves managing complex account relationships, ensuring seamless program delivery, and coordinating with cross-functional teams to support ongoing business operations and strategic initiatives.

Job Title: Business Function Implement Practitioner

Experience Level: 7+ years

Location: Kuala Lumpur (Candidates must re-locate to Kuala Lumpur, Malaysia. Employment Pass (Visa) will be provided)

Contract: 5 Months

Summary

The Qualtrics Business Function Implement Practitioner will support the implementation of activities for a specific business function to improve end-to-end performance. The role involves analyzing, designing, and redesigning business processes, defining organizational functions, and providing expert guidance on functional designs. The position will collaborate with multiple teams, contribute to key decisions, and provide solutions to complex business challenges.

Required Skills

• Strong Account Management experience with a technology/IT services background.
• Experience managing client relationships and senior stakeholders.
• Hands-on experience with account growth, up-selling and cross-selling.
• Good understanding of IT services, technology solutions and delivery.
• Strong stakeholder management and communication skills.
• Ability to work with multiple teams and manage client expectations.
• Good understanding of technology transformation and business transformation.
• Exposure to Account Delivery Management and Technology Architecture Sales is an advantage.

Responsibilities

• Analyze, design, and redesign business processes to improve end-to-end performance.
• Support the implementation of business function initiatives and process improvements.
• Drive continuous improvement by identifying opportunities and implementing effective solutions.
• Collaborate with cross-functional teams to ensure alignment and successful execution of business initiatives.
• Provide expert guidance and support to colleagues on functional designs.
• Analyze complex business challenges and develop strategies to optimize organizational performance.
• Contribute to key decisions and provide solutions across multiple teams.
• Support team effectiveness and take responsibility for team decisions.
• Contribute to the development of best practices and standards to improve the quality and consistency of deliverables.