QA Engineer

About Company:

Our client is a total energy solutions company powering a smarter world. They help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed.

An Ideal Candidate:

An ideal candidate will have minimum of 3+ years of software quality assurance and hands on experience with manual and automated testing and writing test automation scripts (Python with Appium).

Key Competencies:

1.  The position focuses on delivering advanced operational support for global telecom and contact center solutions. The role emphasizes proactive monitoring, vendor coordination, documentation, and continuous improvement of telephony services to improve customer satisfaction, agent efficiency, and business outcomes.

2.  Support enhancements and ongoing operations of cloud-based telephony and global call center platforms

3.  2 years of experience with PBX functionality and contact center platforms such as Microsoft O365/Teams, Genesys, Amazon Connect, or Interactive Intelligence (I3) Knowledge / Skills / Abilities

4.  Solid understanding of contact center and telecommunication environments

5.  Knowledge of networking, wireless, and telephony fundamentals

6.  Experience supporting VOIP, CTI, CRM integrations, and cloud-based platforms