Desktop Support Engineer-Noida

About Company:

This company is a seed company based in Bengaluru, India, founded in 2016 by Prateek Mehta and Vijay Krishna. It specializes in AI-based customer journey analytics and Revenue Cycle ManagemenAt (RCM) solutions, aiming to automate complex workflows and improve operational efficiency in healthcare. The company has raised $3.26 million in funding and is focused on reducing administrative burdens and enhancing financial performance through its Agentic AI platform. services include customer journey automation, claims processing, and denial management, helping healthcare organizations maximize revenue performance and reduce avoidable denials. 

An Ideal Candidate:

Experience: minimum 6 months

Qualification: Graduation

Key Competencies:

Roles and Responsibilities

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripherals.
• Install, update, and maintain operating systems (Windows, macOS, Linux) and business applications.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Provide technical support to users via phone, email, remote tools, or in person.
• Configure and support Microsoft Office, Outlook, Teams, and other productivity tools.
• Create and manage user accounts, passwords, and access permissions using Active Directory or similar tools.
• Set up and troubleshoot network connections, including LAN, Wi-Fi, VPN, and internet access.
• Perform system upgrades, patches, antivirus updates, and routine maintenance.
• Manage IT assets, including inventory, device allocation, and warranty tracking.
• Install and support printers, scanners, and other office devices.
• Escalate complex issues to higher-level support teams when required.
• Document incidents, service requests, and resolutions in a ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Ensure compliance with IT security policies and data protection standards.
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