Customer Service Representative

About Company:

The client is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable.

An Ideal Candidate:

An ideal candidate will effectively triage, respond, and resolve written inquiries related to sample status, turnaround time, recollects, payments, and accessing results from customers of DNA Diagnostics Center.

Key Competencies:

1.  Two (2) years’ experience in customer service, preferably in contact center environment.

2.  Able to speak, write, and read English fluently, ensuring clear communication and proper grammar in all customer interactions.

3.  Explain DDC’s(DNA Diagnostic Center) products and services in a professional manner via email, text message, or chat.

4.  Engage with customers while communicating warmth, empathy, and patience throughout interaction.

5.  Ensure that appropriate actions are taken to resolve customer problems and concerns.

6.  Timely communication with US teams via email, chat, and/or ticketing systems.

7.  Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements.