Servicing Manager

We are looking for a Servicing Manager to join the Budapest team of our international financial services partner. This is an excellent opportunity for experienced leaders who would like to contribute to the success of a global organization through a customer-centric mindset, strong people management capabilities, and a continuous improvement approach.

The role offers the chance to lead and develop teams in a dynamic banking environment while driving operational excellence, service quality, and employee engagement. Ideal candidates will bring proven leadership experience, strong stakeholder management skills, and a passion for developing people and processes.

Requirements:

·      Experience in customer relationship management and/or customer service

·      Fluent, negotiation-level German language skills (written and spoken)

·      Intermediate English language skills (written and spoken)

·      Strong organizational skills

·      Customer-focused mindset

·      Excellent communication and coordination skills

·      Positive, goal-oriented approach

What We Offer:

·      Competitive salary

·      Flexible home office opportunity

·      Cafeteria benefits

·      Private health insurance

·      Life and accident insurance

·      Our partner is committed to maintaining a healthy work-life balance

·      Additional vacation days

·      Flexible, family-friendly workplace

·      Opportunity to work for a prestigious multinational company

·      Access to market-leading trainings, workshops, external courses, and language programs

Responsibilities:

Customer Support

·      Act as the first point of contact for clients, ensuring and promoting a positive customer experience.

·      Simplify and facilitate the handling of client requests.

·      Continuously propose and implement practical solutions related to payment instruments and payment channels.

Customer Analysis

·      Identify and recommend improvements to internal processes while collaborating with back-office teams, business centers, Cash Management, and other internal stakeholders.

·      Contribute to the continuous improvement of customer satisfaction by monitoring statistics and reports related to service quality and customer issues.

Customer Service Management

·      Regularly participate in client meetings and service review meetings.

·      Prepare ongoing reports for assigned clients, including quarterly reviews, and participate in customer service calls.

Customer Incident Prevention

·      Proactively engage with clients regarding any issues related to their specific products and processes, as well as any incidents affecting them before and after occurrence.

·      Provide regular updates and maintain communication until the issue is fully resolved.