Shop Manager

Our client is a premium lifestyle and specialty retail business dedicated to creating high-quality celebratory products and personalized customer experiences. The company is expanding its retail operations and is seeking a passionate Store Manager to lead daily store activities, drive sales performance, and enhance customer satisfaction.

Candidate Profile

• Minimum 3 years of retail, bakery, F&B, lifestyle retail, or related management experience.
• Strong leadership skills with experience supervising and developing team members.
• Customer-focused, proactive, and able to work in a fast-paced environment.
• Passion for pets and related products is highly preferred.
• Good communication skills in Cantonese, English, and Mandarin.
• Self-motivated with strong problem-solving and organizational abilities.
• Experience in sales target management and customer relationship building.

Responsibilities

• Oversee daily store operations, ensuring excellent customer service and smooth workflow.
• Lead, coach, and motivate the team to achieve sales targets and operational goals.
• Manage inventory, merchandising, stock replenishment, and product presentation standards.
• Build strong relationships with customers and handle enquiries, feedback, and service recovery.
• Monitor sales performance, prepare reports, and identify opportunities to grow the business.
• Ensure compliance with company policies, hygiene, and safety standards.