Senior Officer, IT E-commerce

Our client, a world leading retails company, is seeking a Senior Officer, IT (E-commerce) to support daily e-commerce operations and platform development.

This role involves working on site to monitor operations, coordinate with internal stakeholders, and help ensure stable execution across O2O activities, platform enhancements, and related projects. The position requires close collaboration with the operation team, digital marketing team, logistics team, and call center team to maintain smooth e-commerce processes. The ideal candidate brings an understanding of e-commerce, strong organizational ability, and a proactive approach to managing multiple priorities. This role also includes supporting user training, testing, issue handling, and project communication across relevant stakeholders.

•       Bachelor degree or above in IT, Business studies, e-Commerce, or another relevant field.

•       Comprehensive understanding of e-commerce, with related experience preferred for this role.

•       Result-oriented mindset with the ability to multitask and work independently.

•       Proactive and positive attitude in a fast-moving e-commerce environment.

•       Strong teamwork skills, with the ability to contribute as a good team player and provide leadership when needed.

•       Ability to organize, prioritize, and manage work against project timelines and stakeholder needs.

•       Assist in e-commerce operations, including O2O activities, by working on site and monitoring daily execution.

•       Manage e-commerce platform enhancements, including ad hoc projects and all channel development activities.

•       Work closely with the operation team, digital marketing team, logistics team, and call center team to support smooth e-commerce development.

•       Provide training and support to end users on e-commerce systems and related processes.

•       Help ramp up the project team and coordinate communication and operating mechanisms among project stakeholders.

•       Assist with user acceptance testing and quality assurance for e-commerce features and functionalities.

Manage incidents and work requests, including regular analysis of issues and operational needs