Senior Guest Relations Executive

Our client is a leading Financial Institution, and they are looking for a Senior Guest Relations to join their winning team.

Job Responsibilities:

• Welcome and receive local and international guests, ensuring a professional, warm, and seamless visitor experience.
• Manage front-of-house reception duties, including visitor registration, meeting room arrangements, and guest inquiries.
• Coordinate and support business meetings, VIP visits, corporate events, and executive hospitality activities.
• Provide meeting and hospitality services, including beverage preparation, tea service, and catering arrangements when required.
• Maintain meeting rooms, reception areas, and guest lounges in a professional and presentable condition at all times.
• Act as the first point of contact for clients, business partners, and visitors, demonstrating excellent customer service and interpersonal skills.
• Liaise with internal departments to ensure smooth execution of meetings, events, and guest-related requests.
• Support senior management and visiting executives by arranging hospitality services and administrative coordination.
• Handle incoming calls, correspondence, and general administrative duties as assigned.
• Uphold the company's corporate image and service standards through professional conduct and presentation.

Job Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related discipline.
• Minimum 3 years of experience in reception, guest relations, hospitality, executive lounge, customer service, or corporate front-of-house functions.
• Experience in serving VIP guests, senior executives, and international visitors is highly preferred.
• Knowledge of meeting hospitality services, including beverage service, catering coordination, and tea etiquette, is an advantage.
• Excellent communication and interpersonal skills with a strong customer-oriented mindset.
• Pleasant personality with elegant manners, strong emotional intelligence, and the ability to interact confidently with guests from diverse cultural backgrounds.
• Fluent in Mandarin, Cantonese, and English. Professional business English communication skills are required due to frequent interactions with international clients and overseas visitors.
• Strong organizational and coordination skills with the ability to manage multiple tasks and priorities.
• Proactive, detail-oriented, service-minded, and able to maintain high standards of professionalism under pressure.