Our client is a prestigious members-only private club in Hong Kong, catering to an exclusive community of entrepreneurs, business leaders, family office principals, investors, and ultra-high-net-worth individuals across Asia. The club offers a unique blend of luxury lifestyle, curated events, fine dining, networking opportunities, and bespoke member experiences.

Experience

• Bachelor's degree in Business, Hospitality, Marketing, Communications, or related discipline.
• 5-10 years of experience in relationship management, membership sales, luxury hospitality, private banking, wealth management, family office, high-end lifestyle, or private club environment.
• Proven track record in acquiring and managing high-net-worth clientele.
• Strong understanding of Mainland China market dynamics and affluent consumer behaviour.

Role Overview

The Relationship Manager will be responsible for developing, managing, and deepening relationships with high-net-worth individuals (HNWIs), family offices, entrepreneurs, and business leaders from Mainland China. The ideal candidate will possess strong China market exposure, an established business network, and excellent relationship-building capabilities to drive membership acquisition, retention, and engagement.

Key Responsibilities

Membership Acquisition & Business Development

• Identify and cultivate prospective members from Mainland China, including entrepreneurs, senior executives, investors, family office principals, and influential individuals.
• Develop strategic partnerships with luxury brands, private banks, family offices, chambers of commerce, and business associations.
• Generate qualified membership leads through networking events, referrals, and personal connections.
• Conduct personalized club presentations, site tours, and membership consultations.

Relationship Management

• Build and maintain strong relationships with existing members to enhance loyalty and engagement.
• Act as the primary point of contact for VIP and China-based members.
• Understand members' business and lifestyle interests to deliver tailored experiences.
• Proactively manage member feedback and ensure exceptional service standards.

Member Engagement

• Plan and execute exclusive events, networking sessions, business forums, and lifestyle experiences.
• Introduce members to relevant business and social opportunities within the club community.
• Drive participation and attendance among Chinese members and guests.

Market Development

• Monitor market trends and competitor activities within the luxury lifestyle, hospitality, private club, and membership sectors.
• Provide insights and recommendations to enhance the club's value proposition for the China market.
• Support the development of tailored membership campaigns targeting Mainland Chinese clientele.

Cross-functional Collaboration

• Work closely with Membership, Events, Marketing, Hospitality, and Operations teams to deliver a seamless member experience.
• Assist in developing marketing initiatives and partnership programs to expand brand awareness in China.