Operations Management – Senior Change Management Manager

a leading investment bank

• 7+ years of experience in a Change Management / Business Analyst role, within the financial services industry.
• Experience in leading medium to large-scale transformation projects, including re-platforming and process optimization is essential.
• Strong knowledge of cash securities and Over the Counter Derivatives products, life cycle event, post trade controls
• Bachelor's degree in Business Administration or a related field.
• Proficiency in business analysis tools and methodologies.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and stakeholder management skills.
• Experience with process mapping, requirements documentation, and user acceptance testing (UAT).
• Familiarity with business intelligence tools, data analytics, and reporting platforms is a plus.
• Good command of spoken and written English and Chinese (Cantonese & Mandarin)

• Process transformations by evaluating and improving existing operational processes to align with industry best practices.
• Conduct workshops and interviews to gather detailed information and ensure requirements are fully understood.
• Identify inefficiencies and develop practical solutions to address them
• Introduce process improvements to optimize operational management.
• Develop process flow diagrams and documentation to visualize existing and future-state processes.
• Create and assess business process models for new product launches and change projects.
• Partner with operations managers to define and document new process needs.
• Coordinate with technology teams to convert operational needs into system enhancements.
• Support project teams to ensure on-time completion of assigned tasks.
• Obtain approval from key operations leaders for proposed process improvements.
• Liaise with cross-functional teams, including IT, operations, and senior management, to ensure alignment and collaboration on transformation projects.
• Provide regular updates to stakeholders on project progress, milestones, and potential risks or issues.
• Act as the bridge between business users and IT teams to ensure the timely and accurate delivery of business solutions