Luxury Fashion Brand - Store Director (New Store)

An internationally renowned luxury fashion house is seeking an exceptional Store Manager.

This is a unique opportunity for a commercially driven and client-centric leader to shape a high-performing team, deliver an elevated luxury experience, and drive sustainable business growth in one of Hong Kong's premier retail destinations.

• Minimum 8 years' experience in luxury retail, with at least 3–5 years in a senior store management or flagship leadership role.
• Proven track record of driving sales growth and managing large-volume luxury businesses.
• Strong people leadership and talent development capabilities.
• Demonstrated success in VIC management and clienteling.
• Entrepreneurial mindset with strong commercial acumen.
• Excellent communication and stakeholder management skills.
• Fluent English and Cantonese; Mandarin is highly advantageous.

Leadership & Team Development

• Lead, inspire, and develop a team of luxury retail professionals.
• Foster a high-performance culture focused on client engagement and service excellence.
• Coach and mentor team members through ongoing feedback and development plans.
• Identify, recruit, and retain top talent while building a strong succession pipeline.

Client Experience

• Champion an exceptional and personalized client journey.
• Cultivate long-term relationships with VICs and luxury clientele.
• Drive client acquisition, retention, and CRM initiatives.
• Ensure the highest standards of service are consistently delivered.

Business Performance

• Achieve and exceed sales, profitability, and KPI targets.
• Develop and execute strategic action plans to maximize business opportunities.
• Analyze performance metrics and market trends to identify growth opportunities.
• Monitor business results and implement corrective actions where necessary.

Operations & Retail Excellence

• Ensure seamless day-to-day boutique operations.
• Maintain excellence in visual merchandising, inventory management, and store presentation.
• Ensure compliance with company policies and operational standards.
• Partner closely with cross-functional teams including Merchandising, Marketing, CRM, HR, and Operations.