Jewellery Supervisor

Our client is a well-established luxury jewellery retailer with a strong presence in Hong Kong. Renowned for its craftsmanship, heritage, and exceptional customer service, the brand offers an extensive collection of fine jewellery and luxury timepieces. They are seeking a passionate and experienced Jewelry Supervisor to support boutique operations, drive sales performance, and lead the frontline team in delivering an outstanding customer experience.

• Over 3 years of luxury retail experience with a strong focus on fine jewellery and timepieces.
• Proven supervisory experience in luxury boutique operations, team leadership, and staff development.
• Strong track record in achieving sales targets and managing VIP customer relationships.
• Extensive knowledge of jewellery, watches, and luxury retail service standards.
• Experienced in inventory control, boutique operations, CRM, and visual merchandising.
• Excellent communication, interpersonal, and coaching skills with a customer-centric mindset.
• Fluent in Cantonese, English, and Mandarin is an advantage.

• Support the Boutique Manager in overseeing daily boutique operations and achieving sales targets.
• Lead, motivate, and coach the sales team to deliver exceptional customer service and business results.
• Develop and maintain strong relationships with VIP clients to drive customer loyalty and repeat business.
• Monitor staff performance, grooming standards, scheduling, and operational compliance.
• Ensure excellent presentation of merchandise and maintain high visual merchandising standards.
• Oversee inventory management, stock replenishment, stock accuracy, and after-sales service processes.
• Handle customer enquiries and resolve service issues professionally.
• Support CRM initiatives, client events, and business development activities.