IT Support (Retail, POS and store system)

Our client is a well-established retail group with an extensive store network across Hong Kong. To support business growth and daily store operations, they are seeking a 2-week working Tier 2 IT Support Engineer to provide technical support for POS systems, store applications, and retail infrastructure across multiple locations.

Key Responsibilities

• Provide Tier 2 support for POS systems, store applications, payment terminals, and retail technology solutions.
• Deliver onsite support across multiple retail stores in Hong Kong, based on business assignments and operational needs.
• Troubleshoot and resolve POS, application, hardware, software, and network-related issues impacting store operations.
• Support retail devices including PCs, laptops, printers, barcode scanners, receipt printers, cash drawers, handheld devices, and mobile devices.
• Manage and prioritize incidents and service requests from multiple store locations while meeting agreed SLA targets.
• Coordinate with internal IT teams, service providers, and vendors to resolve escalated issues.
• Perform root cause analysis and provide recommendations to prevent recurring incidents.
• Support new store openings, store relocations, renovations, and technology rollout projects.
• Maintain IT asset inventories, support documentation, and operational procedures.
• Participate in system upgrades, patch deployments, and business technology initiatives.

Requirements

• Diploma or above in Information Technology, Computer Science, or related disciplines.
• Minimum 2 years of experience in IT Support, Desktop Support, Service Desk, or Retail IT environments.
• Experience within retail, FMCG, luxury retail, hospitality, restaurant, or consumer-facing industries is a plus.
• Hands-on experience supporting POS systems and store applications, exposure to store opening projects, retail infrastructure deployments, or ERP systems is highly advantageous.
• Experience supporting multi-site retail operations across Hong Kong.
• Good knowledge of: Windows OS, Basic networking and troubleshooting
• Experience supporting retail peripherals such as payment terminals, barcode scanners, receipt printers, and handheld devices.
• Familiarity with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Strong problem-solving skills with the ability to manage competing priorities effectively.
• Willingness to travel to store locations assigned by the business.

Working Arrangement

• Support coverage across a network of retail stores in Hong Kong.
• Onsite store visits required based on business needs and assignments.
• This role is 2-week part-time opening.