Helpdesk Support

Our client is a reputable and well-established organization in Hong Kong's financial sector, serving a broad customer base through innovative products and services. With a strong commitment to technology, operational efficiency, and service excellence, the organization continues to invest in its IT capabilities to support business growth and digital transformation.

As part of its continued expansion, an opportunity has arisen for a Senior Associate (Helpdesk Support) to join the IT team. This role offers exposure to enterprise IT operations, end-user support, infrastructure technologies, and cross-functional technology projects within a professional and collaborative environment.

Job Responsibility

• Provide first-line technical support for hardware, software, and network-related issues.
• Respond to and resolve user requests in accordance with service priorities and timelines.
• Perform troubleshooting and support for various business applications and IT systems.
• Maintain IT asset inventory and related documentation.
• Execute operational support activities, including system patch deployment and maintenance.
• Develop and maintain support procedures, documentation, and knowledge base articles.
• Assist with IT project coordination, rollout, and implementation.
• Support ad hoc IT initiatives and operational activities as required.

Requirement

• Hands-on experience with Microsoft 365, Active Directory, and ITSM ticketing systems.
• Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN) and endpoint management tools (Intune/SCCM).
• Experience in patch deployment, asset management, and end-user computing support within a corporate environment.
• Strong customer service mindset with excellent communication and problem-solving skills.
• Knowledge of PowerShell scripting and ITIL practices will be an advantage.
• Experience supporting users in financial services or regulated environments is preferred.