Customer Services Officer

Our client is statutory body of Hong Kong. They are looking for Customer Service Officers to support different district offices in Hong Kong.

Requirements:

• Set up and assist briefing sessions to the tenants and residents
•  Answer general enquires from the tenants, the residents and the customers, etc.
• Answer the enquiries of rental policies
• Provide customer services at designated estate offices
• Prepare official documents and letters
• Perform both internal and external dispatch service of documents and letters to designated site
• Mail documents at Post Offices and conduct outing work if necessary
• Arrange stamp duty for the tenancy agreements at Inland Revenue Department
• Perform general clerical support such as filing, records keeping, and documents checking, etc
• Carry out photocopying, scanning, document stapling, folding, binding, computer input and in-house printing service, etc
• Conduct any other ad-hoc duties designated by the Manager

Responsibilities:

• From 5 / DSE or above
• 3 years of relevant customer service experience
• Good command of spoken Cantonese and simple conversational English
• Demonstrate strong interpersonal and communication skills
• Self-motivated, efficient, reliable and responsible
• Good customer service skills

Work Locations: Assigned district office in Hong Kong

Work Schedule: 8:30-17:30 (Monday-Friday)

Requirements:

• Set up and assist briefing sessions to the tenants and residents
•  Answer general enquires from the tenants, the residents and the customers, etc.
• Answer the enquiries of rental policies
• Provide customer services at designated estate offices
• Prepare official documents and letters
• Perform both internal and external dispatch service of documents and letters to designated site
• Mail documents at Post Offices and conduct outing work if necessary
• Arrange stamp duty for the tenancy agreements at Inland Revenue Department
• Perform general clerical support such as filing, records keeping, and documents checking, etc
• Carry out photocopying, scanning, document stapling, folding, binding, computer input and in-house printing service, etc
• Conduct any other ad-hoc duties designated by the Manager