Customer Services Ambassador (Bank)(One year renewable contract)

Our client is a leading bank and they are looking for Customer Services Ambassador to join their winning team.

Responsibilities:

•  Support branch administrative and operational duties as required
• Handle customers' esquires and escalate when appropriate according to supervisor’s guidance
•  Introduce Self-service banking channel and services to customers in bank hall
• Enhance customer services experience and collect customer feedback/ suggestions for improvement
• Detect irregularities or suspicious activities, reporting issues promptly to supervisors.
•  Monitor the branch environment for unusual behavior or items, maintaining vigilance to prevent accidents.
• Adhere to all applicable regulations and internal policies, preventing any incidents or breaches.

Experience:

•  HKCEE / HKDSE holders with 5 passes (including Chinese, English and Mathematics) or above with minimum 1 year’s relevant experience
•  Be familiar with the bank's retail banking business and related products
•  Proficient in operating various banking equipment
•  Understand the work procedures, regulations, and emergency response measures related to the job
• Good interpersonal and communications skills in English, Chinese and Putonghua
• Proficient in computer software operations (Word, Excel, PowerPoint), Chinese and English typing, and related computer systems.