Customer Service Officer, Insurance

Our client is looking for a dedicated Customer Service Officer to manage policy servicing, respond to customer enquiries, and provide high-quality support to policyholders.

Requirements:

• 1-3 years of experience in customer service, contact centre, call centre, or insurance-related roles preferred.
• Basic understanding of insurance products, policy administration, and claims processes.
• Strong customer-oriented mindset with effective problem-solving skills.

Responsibilities:

• Handle inbound and outbound customer calls regarding insurance products, policy enquiries, claims status, premium payments, and service requests.
• Provide accurate and professional information on insurance coverage, policy benefits, exclusions, and procedures.
• Assist customers with policy administration activities, including renewals, endorsements, updates, cancellations, and document requests.
• Manage customer complaints, service issues, and escalations in a timely and professional manner, ensuring satisfactory resolution.
• Maintain accurate records of customer interactions and update information in CRM, policy administration, and contact centre systems.
• Collaborate with internal departments, such as Claims, Underwriting, Operations, and Policy Administration teams, to resolve customer enquiries and achieve service level targets.