Customer Service & Centre Administration Officer (Education Academy - CWB)

Our client is a reputable education group in Hong Kong, specialising in English language programmes for children from pre-nursery to lower secondary levels. 

The organisation is dedicated to creating a positive learning atmosphere and believes that children learn best when they enjoy the learning process They offer a stable working environment, professional training, and excellent career development opportunities.

Requirements:

• Diploma holder or above
• 1-2 years of Customer Service, Administration, Student Services, or Education Centre experience
• Strong communication and interpersonal skills
• Proficient in MS Office (Excel preferred)
• Good English and Chinese language skills
• Able to work on Saturdays
• Experience as a Front Desk Officer or Receptionist in education centres or schools is an advantage

Responsibilities:

They are looking for a proactive Centre Admin & Customer Service Officer to join a growing education centre, providing customer service and administrative support to students, parents, and teaching staff.

• Provide customer service and support daily front desk and centre operations(e.g. enquiries & student registration)
• Coordinate class scheduling, student placement, student records and related administrative activities
• Maintain effective communication with parents and build positive relationships with students and families
• Support centre administration and provide operational assistance to teaching and administrative staff
• Assist in maintaining accurate student information and ensuring smooth day-to-day centre operation