Client Support Executive (Hospitality-focused)

Our client is a premium hospitality group, looking for Client Support Executive (Hospitality-focused) to join their team.

Requirement:

• Minimum 2 years of experience in customer service, client support, hospitality, CRM, or related fields
• Bachelor's degree preferred
• Strong customer service mindset with excellent communication and problem-solving skills
• Good command of spoken and written English, Chinese, and Mandarin
• Proactive, detail-oriented, and a strong team player
• Proficient in MS Word, Excel, and PowerPoint
• Experience with CRM systems is an advantage

Responsibility:

• Provide professional customer support via phone, email, and other communication channels
• Handle customer enquiries, service requests, and complaints in accordance with company guidelines and service standards
• Resolve customer issues related to accounts, bookings, customer records, and CRM systems
• Maintain accurate customer data and update records in the CRM system
• Coordinate with internal teams to ensure timely issue resolution and a positive customer experience
• Follow up on customer cases and escalations until closure
• Support customer communications, reporting, and administrative tasks as required