Technology Service Desk II (Onsite IT Deskside Support Engineer)

Location: Dublin, Ireland - 3 month contract
Working Pattern: Onsite, 5 days per week

About the Opportunity

We are seeking a Technology Service Desk II (Onsite IT Deskside Support Engineer) to provide high-quality technical support to colleagues within a corporate environment. This role plays an important part in ensuring technology services remain available, reliable, and effective for end users.

The successful candidate will provide onsite support for hardware, software, and workplace technology, while partnering with wider technology teams to resolve incidents and maintain business-critical services.

Key Responsibilities

• Provide onsite deskside support for end users, including hardware, software, and peripheral devices.


• Manage and resolve incidents and service requests in line with agreed service levels.


• Diagnose and troubleshoot technical issues using appropriate support and administration tools.


• Escalate complex issues to specialist technology teams and coordinate resolutions.


• Support operational processes and business-critical applications where required.


• Maintain accurate records of incidents, requests, troubleshooting activities, and resolutions.


• Deliver a professional and customer-focused support experience.


• Monitor and follow up on outstanding issues to ensure timely closure.


• Contribute to continuous improvement initiatives within the support function.

Skills and Experience

Essential

• Experience providing IT Service Desk, Deskside Support, End User Support, or Technical Support services.


• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral technologies.


• Experience managing incidents and service requests within a structured support environment.


• Ability to diagnose technical issues and identify effective solutions.


• Excellent communication and stakeholder management skills.


• Strong customer service focus with the ability to explain technical concepts clearly.


• Degree in a relevant field or equivalent practical experience.


• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Desirable

• Experience supporting users within financial services, banking, or similarly regulated environments.


• Exposure to production application support.


• Familiarity with enterprise support tools and Active Directory administration.


• Knowledge of IT service management processes and best practices.


• Experience working within large-scale corporate technology environments.

What We're Looking For

We welcome applications from individuals who are:

• Customer-focused and passionate about delivering excellent support.


• Strong problem-solvers with a structured and analytical approach.


• Collaborative team members who communicate effectively with a range of stakeholders.


• Organised and able to prioritise competing demands.


• Reliable and committed to providing onsite support as required by the role.


• Keen to learn and develop within a technology support environment.

Why Apply?

This opportunity offers the chance to join a collaborative technology team supporting a modern workplace environment. You will gain exposure to a broad range of technologies, work closely with technical specialists, and contribute to the delivery of high-quality technology services.