Digital & E-Commerce Coordinator

POSITION OVERVIEW:

The Digital & E-Commerce Coordinator supports the daily execution of the Digital & E-Commerce business across the Middle East region. Working closely with the E-Commerce team, this role is responsible for coordinating website updates, digital merchandising, bilingual content management and website operations to ensure a seamless online client experience.

The coordinator will be working closely with EMEA teams, Client Services, Supply Chain, E-merch and CRM to support the successful execution of commercial initiatives, product launches and seasonal activations.

Education:

Bachelor’s degree in digital marketing, Business Administration, E-Commerce or a related field.

Experience:

·      1–3 years of experience in Digital, E-Commerce, Website Management or Digital Marketing.

·      Experience within luxury retail or premium consumer brands is an advantage.

Technical Skills:

·      Understanding of e-commerce fundamentals and digital merchandising principles.

·      Familiarity with website content management systems.

·      Good analytical and organizational skills.

·      Proficiency in Microsoft Excel and PowerPoint.

Languages:

Fluent in English and Arabic (written and spoken).

Core Competencies:

·      Strong attention to detail.

·      Excellent organizational and time management skills.

·      Ability to manage multiple tasks in a fast-paced environment.

·      Proactive and eager to learn.

KEY RESPONSIBILITIES:

1. Website Management

·      Support the day-to-day management of four regional e-commerce websites.

·      Coordinate website updates, homepage changes and campaign activations.

·      Publish and maintain website content in line with the commercial calendar.

·      Perform routine website checks to ensure content accuracy and a premium client experience.

·      Report website issues and coordinate follow-up with relevant teams.

·      Assist with regular website performance reporting and KPI tracking.

2. Digital Merchandising

·      Support the execution of digital merchandising activities across category and product pages.

·      Maintain product grids and product sequencing according to business priorities.

·      Coordinate merchandising updates for seasonal launches and commercial campaigns.

3. CRM

·      Support the planning and execution of regional CRM campaigns across Email, Push Notifications, WhatsApp and SMS channels.

·      Coordinate campaign timelines, ensuring all deliverables are prepared and executed according to the commercial calendar.

·      Coordinate with EMEA CRM teams to support regional campaign implementation and localization.

·      Consolidate campaign performance reports, monitor key KPIs and prepare post-campaign recaps to support business reviews.

3. Website Content & Localization (English & Arabic)

·      Manage website content updates across English and Arabic websites.

·      Coordinate bilingual content publication for campaigns, editorial pages and commercial messaging.

·      Review Arabic translations for consistency, quality and accuracy before publication.

·      Ensure content is updated accurately and on time across all digital touchpoints.

4. Search Optimization & Website Performance

·      Support the maintenance of internal search through keyword updates and content optimization.

·      Monitor search performance and report findings to the Digital team.

5. Digital Operations

·      Support daily e-commerce operations, including order follow-up and operational coordination.

·      Monitor stock allocation, back orders and operational requests.

·      Assist with fraud screening, payment investigations and operational follow-up where required.